CERM adds AI order-entry agent Lexis and new O2 cloud platform

CERM, the Belgian management-information-system provider for the label and packaging industry, is extending its software with an AI agent called Lexis for order entry, new quality-management and traceability functions, and a new cloud platform called O2. Lexis was in use at 20 customers as at CERM's press release of 10 September 2026, with global release scheduled for 15 September as part of the CERM Extensions portfolio. The O2 platform initially focuses on label printers, and the solutions were announced for LOUPE Americas 2026.

Why this mattersAutomating order intake and adding a cloud option shifts competition among converter software vendors towards AI-driven efficiency rather than feature breadth.

• Lexis reads order emails and attachments, converts them into structured data and checks them against the CERM database through an API before a user approves the sales order
• Lexis was in use at 20 customers as at CERM's press release of 10 September 2026, with global release scheduled for 15 September 2026
• Australian printer Onpack had processed 260 orders containing more than 3,500 products through Lexis, cutting entry time for larger orders from two to three hours to under one hour
• CERM's existing CERM7 system is used by more than 500 companies worldwide
• CERM is adding digital quality checklists tied to individual production jobs and extended traceability logging of production events with timestamps
• The new O2 cloud platform initially focuses on label printers; CERM's partner network includes Esko, Hybrid Software, A B Graphic International and Screen

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